Effective Date: 5 February 2026
This Grievance Redressal Policy is issued in compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Grievance Officer Details
In accordance with Rule 3(2) of the IT Rules, the following officer has been designated as the Grievance Officer:
- Name: Edward Emmanuel Etham
- Designation: Proprietor
- Venture: Joy Stories / Joy Stories Store
- Address:
#214, First South Cross Street,
Kapaleeswarar Nagar, Neelangarai,
Chennai – 600 041, Tamil Nadu, India
- Contact Number: +91 98402 54762
- Email: edward@joystories.co
2. Scope of Grievances
Users may raise grievances related to:
- Order fulfillment
- Refunds or cancellations
- Data privacy or misuse of personal information
- Website access or content issues
- Any violation of applicable laws or policies
3. Grievance Resolution Timeline
- All grievances will be acknowledged within 48 hours of receipt.
- Resolution will be provided within 15 working days, as mandated under applicable laws.
4. Escalation
If a user is not satisfied with the resolution provided, they may respond to the same grievance email for further review.
5. Record Maintenance
JoyStories Store shall maintain records of grievances and actions taken, as required under applicable laws.
